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ISO 17258:2015 Statistical methods - Six Sigma - Basic criteria underlying benchmarking for Six Sigma in organisations >
ISO 17258:2015 Statistical methods - Six Sigma - Basic criteria underlying benchmarking for Six Sigma in organisations, 2015
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms and definitions
- 4 Symbols and abbreviations
- 5 General considerations on benchmarking
- 5.1 Objectives and framework
- 5.1.1 Objective
- 5.1.2 Framework
- 6 Benchmark
- 6.1 Overview and requirements for the criteria
- 6.1.1 Types and description of criteria
- 6.1.2 Requirements for criteria
- 6.2 Overview and requirements for the measures
- 6.2.1 Scope of measures
- 6.2.2 Generic measures
- 6.2.3 Industry specific measures
- 6.2.4 Summary of measures
- 7 Benchmarking
- 7.1 Objective establishment step
- 7.2 Measurement step
- 7.2.1 Data collection
- 7.2.2 Data arrangement
- 7.2.3 Data quality validation
- 7.3 Controlling the quality of the measurement results
- 7.3.1 Precision
- 7.3.2 Consistency
- 7.3.3 Up-to-date
- 7.4 Comparison step
- 7.5 Internal benchmarking
- 7.5.1 Historical benchmarking
- 7.5.2 Functional benchmarking
- 7.5.3 I/O benchmarking
- 7.6 External benchmarking
- 7.7 Supply chain benchmarking
- 7.7.1 Benchmarking in an organization
- 7.7.2 Benchmarking in a supply chain
- 7.8 Six Sigma project selection
- 8 Interface with other types of benchmarking
- Annex A (informative) Three dimensions of benchmarking
- Annex B (normative) Table of criteria (generic)
- Annex C (informative) Table of criteria with examples of results
- Annex D (normative) Table of criteria for the food processing industry
- Annex E (normative) Table of criteria for the automotive industry
- Annex F (normative) Table of criteria for the retail banking industry
- Annex G (normative) Table of criteria for clothing and leather industry
- Annex H (normative) Table of criteria for the telecoms industry
- Annex I (normative) Table of criteria for the hotel business
- Annex J (normative) Table of criteria for the retail business
- Annex K (informative) Example from the poultry industry
- Bibliography [Go to Page]