eLibrary >
ISO 44002:2019 Collaborative business relationship management systems - Guidelines on the implementation of ISO 44001 >
ISO 44002:2019 Collaborative business relationship management systems - Guidelines on the implementation of ISO 44001, 2019
- Foreword
- Introduction
- 1 Scope
- 2 Normative references
- 3 Terms, definitions and abbreviated terms
- 3.1 Terms and definitions
- 3.2 Abbreviated terms
- 4 Context of the organization
- 4.1 Understanding the organization and its context
- 4.1.1 What: summary of the intent
- 4.1.2 Why: explanation of relevance
- 4.1.3 How: implementation guidance
- 4.2 Understanding the needs and expectations of stakeholders
- 4.2.1 What: summary of the intent
- 4.2.2 Why: explanation of relevance
- 4.2.3 How: implementation guidance
- 4.3 Determining the scope of the collaborative business relationship management system
- 4.3.1 What: summary of the intent
- 4.3.2 Why: explanation of relevance
- 4.3.3 How: implementation guidance
- 4.4 Collaborative business relationship management system
- 4.4.1 What: summary of the intent
- 4.4.2 Why: explanation of relevance
- 4.4.3 How: implementation guidance
- 4.5 Creation of value
- 4.5.1 What: summary of the intent
- 4.5.2 Why: explanation of relevance
- 4.5.3 How: implementation guidance
- 5 Leadership
- 5.1 Leadership and commitment
- 5.1.1 What: summary of the intent
- 5.1.2 Why: explanation of relevance
- 5.1.3 How: implementation guidance
- 5.2 Policy
- 5.2.1 What: summary of the intent
- 5.2.2 Why: explanation of relevance
- 5.2.3 How: implementation guidance
- 5.3 Organization roles, responsibilities and authorities
- 5.3.1 Top management
- 5.3.2 Establishment of an organizational governance structure
- 5.3.3 Senior executive responsible
- 6 Planning
- 6.1 Actions to address risks and opportunities
- 6.1.1 What: summary of the intent
- 6.1.2 Why: explanation of relevance
- 6.1.3 How: implementation guidance
- 6.2 Collaborative business relationship objectives and planning to achieve them
- 6.2.1 What: summary of the intent
- 6.2.2 Why: explanation of relevance
- 6.2.3 How: implementation guidance
- 6.3 Identification and prioritization of collaborative business relationships
- 6.3.1 General
- 6.3.2 Identification of opportunities for collaboration
- 7 Support
- 7.1 Resources
- 7.1.1 What: summary of the intent
- 7.1.2 Why: explanation of relevance
- 7.1.3 How: implementation guidance
- 7.2 Competence and behaviour
- 7.2.1 What: summary of the intent
- 7.2.2 Why: explanation of relevance
- 7.2.3 How: implementation guidance
- 7.3 Awareness
- 7.3.1 What: summary of the intent
- 7.3.2 Why: explanation of relevance
- 7.3.3 How: implementation guidance
- 7.4 Communication
- 7.4.1 What: summary of the intent
- 7.4.2 Why: explanation of relevance
- 7.4.3 How: implementation guidance
- 7.5 Documented information
- 7.5.1 General
- 7.5.2 Creating and updating
- 7.5.3 Control of documented information
- 7.5.4 Record of collaborative competencies
- 7.5.5 Corporate RMP
- 8 Operation
- 8.1 Operational planning and control
- 8.1.1 What: summary of the intent
- 8.1.2 Why: explanation of relevance
- 8.1.3 How: implementation guidance
- 8.2 Operational awareness (Stage 1)
- 8.2.1 General
- 8.2.2 Duties of SER
- 8.2.3 Application and validation of operational governance structure
- 8.2.4 Identification of operational objectives and value
- 8.2.5 Establishment of value analysis process
- 8.2.6 Identification and prioritization of collaborative business relationships
- 8.2.7 Development of competencies and behaviour
- 8.2.8 Initial risk assessment
- 8.2.9 Establishment of the RMP
- 8.3 Knowledge (Stage 2)
- 8.3.1 General
- 8.3.2 Strategy and business case
- 8.3.3 Identification of key individuals' competence and behaviour
- 8.3.4 Knowledge management
- 8.3.5 Supply chain and extended enterprise risks and opportunities
- 8.3.6 Implementation of risk management process
- 8.3.7 Evaluation of the business case
- 8.3.8 Incorporation of knowledge into the RMP
- 8.4 Internal assessment (Stage 3)
- 8.4.1 General
- 8.4.2 Capability and environment for collaboration
- 8.4.3 Assessment of strengths and weaknesses
- 8.4.4 Assessment of collaborative profile
- 8.4.5 Appointment of collaborative leadership
- 8.4.6 Definition of partner selection criteria
- 8.4.7 Implementation of the RMP
- 8.5 Partner selection (Stage 4)
- 8.5.1 General
- 8.5.2 Nomination of potential collaborative partners
- 8.5.3 Partner evaluation and selection
- 8.5.4 Development of engagement and negotiation strategy for collaboration
- 8.5.5 Initial engagement with potential partners
- 8.5.6 Assessment of joint objectives
- 8.5.7 Assessment of joint exit strategy
- 8.5.8 Selection of preferred partners
- 8.5.9 Initiation of joint RMP
- 8.6 Working together (Stage 5)
- 8.6.1 General
- 8.6.2 Establishment of the joint governance structure
- 8.6.3 Joint knowledge management process
- 8.6.4 Establish joint risk management process
- 8.6.5 Operational process and systems review
- 8.6.6 Measurement of delivery and performance
- 8.6.7 Improvement of organizational collaborative competence
- 8.6.8 Establishment of a joint issue resolution process
- 8.6.9 Establishment of a joint exit strategy
- 8.6.10 Agreements or contracting arrangements
- 8.6.11 Establishment and implementation of the joint RMP
- 8.7 Value creation (Stage 6)
- 8.7.1 General
- 8.7.2 Establishment of the value creation process
- 8.7.3 Identification of improvement and setting of targets
- 8.7.4 Use of learning from experience
- 8.7.5 Updating of the joint RMP
- 8.8 Staying together (Stage 7)
- 8.8.1 General
- 8.8.2 Oversight by the SERs
- 8.8.3 Management of the joint relationship
- 8.8.4 Implementation of monitoring of behaviour and trust indicators
- 8.8.5 Continual value creation
- 8.8.6 Delivery of joint objectives
- 8.8.7 Analysis of results
- 8.8.8 Issue resolution
- 8.8.9 Maintenance of the joint exit strategy
- 8.8.10 Maintenance of the joint RMP
- 8.9 Exit strategy activation (Stage 8)
- 8.9.1 General
- 8.9.2 Initiation of disengagement
- 8.9.3 Business continuity
- 8.9.4 Evaluation of the relationship
- 8.9.5 Future opportunities
- 8.9.6 Review and updating of the RMPs
- 9 Performance evaluation
- 9.1 Monitoring, measurement, analysis and evaluation
- 9.1.1 General
- 9.1.2 Exit evaluation
- 9.2 Internal audit
- 9.2.1 General
- 9.2.2 Conduct internal audits/planning and maintaining audit programmes
- 9.3 Management review
- 9.3.1 What: summary of the intent
- 9.3.2 Why: explanation of relevance
- 9.3.3 How: implementation guidance
- 10 Improvement
- 10.1 Nonconformity and corrective action
- 10.1.1 What: summary of the intent
- 10.1.2 Why: explanation of relevance
- 10.1.3 How: implementation guidance
- 10.2 Continual improvement
- 10.2.1 What: summary of the intent
- 10.2.2 Why: explanation of relevance
- 10.2.3 How: implementation guidance
- Bibliography [Go to Page]