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  • ISO
    ISO/IEC TS 19770-10:2025 Information technology - IT asset management - Part 10: Guidance for implementing ITAM
    Edition: 2025
    $629.86
    / user per year

Content Description

This document covers the following information technology asset management (ITAM) system processes:

a)          management system processes for the overall system of IT asset management (not described in ISO/IEC 19770-1 in detail), which are specified in this document for comprehensive coverage and consistency of explanations; these include:

—          understanding the external context and shareholder needs (7.1, 7.2 and 10.2);

—          leadership, policy and organization (10.3);

—          establishing and maintaining the management system (10.4);

—          planning and risk management (10.5);

—          support (including resources, competence, awareness, and communication – 10.6);

—          executing functional and life cycle processes (10.7);

—          performance evaluation and improvement (10.8);

b)          functional management processes for IT assets (not described in ISO/IEC 19770-1 in detail), which are cross-cutting processes that integrate with life-cycle processes for IT assets and which are shared with most IT management system standards, though sometimes slightly differently grouped; these include: 

—          change management (11.2; also required by ISO/IEC 19770-1);

—          data management;

—          license management;

—          security management;

—          relationship and contract management;

—          financial management;

—          service level management;

—          other risk management;

c)          life cycle management processes for IT assets as specified in ISO/IEC 19770-1, which are grouped and named slightly differently by different methodologies; these include:

—          specification;

—          development;

—          acquisition;

—          release;

—          deployment;

—          operation;

—          retirement.

This document is applicable to all ITAM implementations. This document can be applied to all types of IT assets and by all types and sizes of organizations.



About ISO

ISO, the International Organization for Standardization, brings global experts together to agree on the best way of doing things – for anything from making a product to managing a process. As one of the oldest non-governmental international organizations, ISO has enabled trade and cooperation between people and companies all over the world since 1946. The International Standards published by ISO serve to make lives easier, safer and better.
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